Frequently Asked Questions (FAQ) – Knife Provisions

General Questions

How do I create a customer account?
You can create a customer account during the ordering process or at any time on our website at knifeprovisions.com. In your account, you can manage your address data, track orders, and view your order history.

I have forgotten my password. What can I do?
On the login page, click on “Forgot your password?” You will then be asked to enter the email address associated with your account. You will receive an email with instructions on how to set a new password.

I have not received a confirmation email for my order. What should I do?
Please first check your spam or junk email folder. If you cannot find the email there, it is possible that you entered your email address incorrectly during the ordering process. In this case, please contact our customer service.

Ordering & Payment

Which payment methods do you accept?
We offer various common and secure payment methods. All available options will be displayed to you during the checkout process. Payment is processed via encrypted connections for your security.

Is my payment data secure?
Yes. We use state-of-the-art encryption technology (SSL/TLS) to protect the transmission of your personal and payment data. Your payment details are processed securely by our payment service providers.

Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Therefore, it is usually not possible to change or cancel an order immediately after placement. If you wish to make a change, please contact our customer service immediately. We will check the status and inform you of the possibilities.

Shipping & Delivery

Which countries do you ship to?
We ship our products to many countries. The exact list of shipping destinations can be found during the ordering process or in our shipping information section. Please select your country at the beginning of the ordering process to see the available shipping options and costs for your region.

How long does delivery take?
Delivery times depend on your location and the selected shipping method. An estimated delivery time will be shown during checkout and in your order confirmation. Please note that these are estimates and delays can occasionally occur due to factors beyond our control, such as customs processing.

Do you also deliver to parcel shops or packing stations?
Yes, in many cases delivery to a parcel shop or packing station is possible. You can select this option during the ordering process when entering your shipping address, provided the selected carrier supports this service.

Returns & Warranty

What is your return policy?
You have the right to return your order within a specified period. The exact duration and conditions of your right of return can be found in our detailed cancellation policy and terms and conditions. The return period generally begins upon receipt of the goods.

How do I return an item?
Please contact our customer service to initiate a return. We will provide you with the necessary instructions and, if applicable, a return label. Items should be returned unused, in their original packaging, and with all accessories.

What about the warranty on the products?
All our products are covered by the statutory warranty for material defects. This gives you rights if the item you received is defective. Detailed information on warranty claims can be found in our Terms and Conditions under “Liability for Defects (Warranty)”.

Product & Care

How do I care for and maintain my knife properly?
Proper care is essential for the longevity and performance of your knife. This typically includes regular, careful cleaning, drying, and, for knives with carbon steel blades, protecting them from moisture to prevent rust. Specific care instructions can vary depending on the blade material (e.g., stainless steel, carbon steel) and handle material. We recommend consulting the product-specific information and available care guides on our website.

Are the knives sharpened when delivered?
Yes, our knives are delivered ready for use with a sharpened edge. However, the factory sharpening angle may not be ideal for all purposes. We recommend having your knife professionally sharpened or learning to hone and sharpen it yourself according to your specific needs to maintain optimal performance.

Can I have my knife sharpened by you?
We do not offer a sharpening service directly through knifeprovisions.com. We recommend seeking a local professional sharpening service or using high-quality sharpening tools designed for your specific type of knife.

Technical Issues

The website is not displaying correctly. What can I do?
Please ensure you are using an up-to-date version of your web browser (e.g., Chrome, Firefox, Safari, Edge). Clearing your browser’s cache and cookies can often resolve display issues. If problems persist, please try accessing our site from a different browser or device.

My voucher code is not being accepted. Why?
Please check that you have entered the code correctly, without any extra spaces. Ensure that the voucher is valid, has not expired, and that your order meets any minimum purchase value or product category requirements associated with the voucher. If the problem continues, please contact customer service.

Data Protection

How is my personal data handled?
We take the protection of your personal data very seriously. All data processing is conducted in accordance with applicable data protection laws. Detailed information on what data we collect, how we use it, and your rights can be found in our comprehensive Privacy Notice, which is available on our website.

Can I have my stored data deleted?
Yes, you have rights regarding your personal data, including the right to deletion under certain circumstances. Please refer to the “Information, blocking, deletion” section of our Privacy Notice for details on how to exercise these rights.

Need more help?

If you cannot find the answer to your question here, please do not hesitate to contact our customer service team for further assistance. You can find the contact options on our website at knifeprovisions.com.